Terms of Service
Effective Date: Oct 24, 2025
Welcome to Synqc ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website and SaaS platform (the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.
1. Definitions
"Account": Your registered profile on the Service, including login credentials.
"User Content": Any data, text, or materials you submit or generate using the Service.
"Subscriber", "you" or "your": Any person or entity accessing the Service under these Terms.
2. Account Registration & Security
Registration: You must provide accurate and complete information to create an Account.
Credentials: You are responsible for safeguarding your password and any access tokens.
Security: Notify us immediately of any unauthorized use of your Account.
3. Service Access & Use
License Grant: We grant you a limited, non-exclusive, non-transferable license to access and use the Service in accordance with these Terms.
Restrictions: You may not (a) reverse-engineer or modify the Service; (b) circumvent security features; (c) use the Service for any unlawful purpose.
4. User Content & Data
Ownership: You retain ownership of User Content you submit.
License to Us: You grant us a worldwide, royalty-free license to host and process User Content solely to provide the Service.
Data Protection: We process personal data under our Privacy Policy.
We will not access or view User Content except as necessary to provide technical support, maintain system security, or comply with legal obligations.
5. Fees & Payment
Subscription Plans: Fees, billing intervals, and payment methods are detailed on our pricing page.
Failure to Pay: If a payment fails, we’ll retry twice over 48 hours; after which, your account may be suspended until payment is received.
Free Trial: We offer a 14-day free trial (“Trial”). At the end of your Trial period, unless you cancel before the Trial expires, your Account will automatically convert to a paid subscription at the then-current plan and rate, and your stored payment method will be charged. You may cancel anytime during the Trial via your account settings to avoid charges.
Auto-Renewal: Unless you cancel, your subscription will automatically renew at the then-current rate at the end of each billing period. You may cancel at any time in your account settings.
Plan Changes: Upgrades take effect immediately and are prorated; downgrades take effect at the end of the current billing period.
Invoices & Taxes: You are responsible for any applicable taxes.
Refunds: Unless otherwise specified, all payments are non‑refundable.
6. Early Adopter Promotion
As part of our Early Adopter Program, the first five (5) unique Accounts that successfully register will receive full, complimentary access to all Service features at no charge. This promotional access is granted in exchange for your feedback and testimonials, and will remain in effect until you cancel or close your Account. Once five (5) Accounts have been activated, this promotion ends and all subsequent subscriptions will be subject to our standard fees as set forth in Section 5.
7. Intellectual Property
Our IP: All trademarks, software, and materials provided by us are our exclusive property.
Feedback: You grant us a perpetual, irrevocable license to use any suggestions or feedback you provide.
8. Privacy & Security
We comply with the EU General Data Protection Regulation (GDPR) as data processor and have executed Data Processing Agreements (DPA) with all subprocessors.
Privacy Policy: Our Privacy Policy describes how we collect and use personal data.Security Measures: We use industry-standard safeguards (e.g., HTTPS, encryption, HMAC verification).
Breach Notification: In the event of a data incident, we will notify affected users as required by law.
9. Prohibited Conduct
You agree not to:
- Use the Service to spam, harass, or defraud others.
- Upload malicious code (viruses, malware).
- Attempt to disrupt or overload our infrastructure.
10. Service Levels & Support
Uptime Target: We aim to keep the Service available 99% of the time (excluding scheduled maintenance).
Maintenance Windows: We’ll provide at least 24 hours’ notice for planned downtime.
Support: Email support is available Monday–Friday. We aim to respond within 48 hours.
Critical incidents (e.g., data loss or service outage) will be prioritized and handled without undue delay.
11. Disclaimers
AS-IS: The Service is provided "as is" without warranties of any kind.
No Guarantee: We do not guarantee uninterrupted or error-free operation.
12. Limitation of Liability
To the fullest extent permitted by law, our total liability under these Terms shall not exceed the fees you paid in the three months preceding any claim.
13. Indemnification
You agree to indemnify and hold us harmless from any third-party claims arising out of your violation of these Terms or misuse of the Service.
14. Export Controls & Compliance
You may not (and may not permit any third party to) download or export any Content if that violates any applicable export laws or regulations.
15. Third-Party Services
We may provide links or integrations with third-party websites and services. We’re not responsible for their content or availability.
16. Termination
By You: You can deactivate your Account at any time via your settings page.
By Us: We may suspend or terminate your access for breach of these Terms or illegal activity.
17. Force Majeure
Neither party is liable for delays or failures due to events beyond its reasonable control (e.g., natural disasters, acts of government, internet outages).
18. Governing Law & Dispute Resolution
These Terms are governed by Swedish law.
Any claim not settled by good-faith negotiation shall be finally resolved by arbitration in Sundsvall under Arbitration Institute of the Stockholm Chamber of Commerce (SCC) Rules, or by the Sundsvall District Court if arbitration isn’t available.
19. Entire Agreement & Severability
Entire Agreement: These Terms (and any documents they incorporate) are the complete agreement.
Severability: If any provision is unenforceable, the remainder stays in force.
20. Assignment
You may not assign or transfer any of your rights or obligations under these Terms—whether by operation of law or otherwise—without our prior written consent, and any attempted assignment without such consent will be null and void. We may freely assign or delegate our rights and obligations under these Terms (including in connection with a merger, acquisition, corporate reorganization or sale of assets) without notice or consent. These Terms will bind and inure to the benefit of the parties and their respective permitted successors and assigns.
21. Changes to Terms
We may update these Terms from time to time. The "Effective Date" will reflect the last revision. Significant changes will be communicated via email or in-product notices.
22. Contact Us
If you have questions about these Terms, please contact us at:
Pantzar Trading AB
Kyrkogatan 16B, 85231 Sundsvall, Sweden
Email: [email protected]
Welcome to Synqc ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website and SaaS platform (the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.
1. Definitions
"Account": Your registered profile on the Service, including login credentials.
"User Content": Any data, text, or materials you submit or generate using the Service.
"Subscriber", "you" or "your": Any person or entity accessing the Service under these Terms.
2. Account Registration & Security
Registration: You must provide accurate and complete information to create an Account.
Credentials: You are responsible for safeguarding your password and any access tokens.
Security: Notify us immediately of any unauthorized use of your Account.
3. Service Access & Use
License Grant: We grant you a limited, non-exclusive, non-transferable license to access and use the Service in accordance with these Terms.
Restrictions: You may not (a) reverse-engineer or modify the Service; (b) circumvent security features; (c) use the Service for any unlawful purpose.
4. User Content & Data
Ownership: You retain ownership of User Content you submit.
License to Us: You grant us a worldwide, royalty-free license to host and process User Content solely to provide the Service.
Data Protection: We process personal data under our Privacy Policy.
We will not access or view User Content except as necessary to provide technical support, maintain system security, or comply with legal obligations.
5. Fees & Payment
Subscription Plans: Fees, billing intervals, and payment methods are detailed on our pricing page.
Failure to Pay: If a payment fails, we’ll retry twice over 48 hours; after which, your account may be suspended until payment is received.
Free Trial: We offer a 14-day free trial (“Trial”). At the end of your Trial period, unless you cancel before the Trial expires, your Account will automatically convert to a paid subscription at the then-current plan and rate, and your stored payment method will be charged. You may cancel anytime during the Trial via your account settings to avoid charges.
Auto-Renewal: Unless you cancel, your subscription will automatically renew at the then-current rate at the end of each billing period. You may cancel at any time in your account settings.
Plan Changes: Upgrades take effect immediately and are prorated; downgrades take effect at the end of the current billing period.
Invoices & Taxes: You are responsible for any applicable taxes.
Refunds: Unless otherwise specified, all payments are non‑refundable.
6. Early Adopter Promotion
As part of our Early Adopter Program, the first five (5) unique Accounts that successfully register will receive full, complimentary access to all Service features at no charge. This promotional access is granted in exchange for your feedback and testimonials, and will remain in effect until you cancel or close your Account. Once five (5) Accounts have been activated, this promotion ends and all subsequent subscriptions will be subject to our standard fees as set forth in Section 5.
7. Intellectual Property
Our IP: All trademarks, software, and materials provided by us are our exclusive property.
Feedback: You grant us a perpetual, irrevocable license to use any suggestions or feedback you provide.
8. Privacy & Security
We comply with the EU General Data Protection Regulation (GDPR) as data processor and have executed Data Processing Agreements (DPA) with all subprocessors.
Privacy Policy: Our Privacy Policy describes how we collect and use personal data.Security Measures: We use industry-standard safeguards (e.g., HTTPS, encryption, HMAC verification).
Breach Notification: In the event of a data incident, we will notify affected users as required by law.
9. Prohibited Conduct
You agree not to:
- Use the Service to spam, harass, or defraud others.
- Upload malicious code (viruses, malware).
- Attempt to disrupt or overload our infrastructure.
10. Service Levels & Support
Uptime Target: We aim to keep the Service available 99% of the time (excluding scheduled maintenance).
Maintenance Windows: We’ll provide at least 24 hours’ notice for planned downtime.
Support: Email support is available Monday–Friday. We aim to respond within 48 hours.
Critical incidents (e.g., data loss or service outage) will be prioritized and handled without undue delay.
11. Disclaimers
AS-IS: The Service is provided "as is" without warranties of any kind.
No Guarantee: We do not guarantee uninterrupted or error-free operation.
12. Limitation of Liability
To the fullest extent permitted by law, our total liability under these Terms shall not exceed the fees you paid in the three months preceding any claim.
13. Indemnification
You agree to indemnify and hold us harmless from any third-party claims arising out of your violation of these Terms or misuse of the Service.
14. Export Controls & Compliance
You may not (and may not permit any third party to) download or export any Content if that violates any applicable export laws or regulations.
15. Third-Party Services
We may provide links or integrations with third-party websites and services. We’re not responsible for their content or availability.
16. Termination
By You: You can deactivate your Account at any time via your settings page.
By Us: We may suspend or terminate your access for breach of these Terms or illegal activity.
17. Force Majeure
Neither party is liable for delays or failures due to events beyond its reasonable control (e.g., natural disasters, acts of government, internet outages).
18. Governing Law & Dispute Resolution
These Terms are governed by Swedish law.
Any claim not settled by good-faith negotiation shall be finally resolved by arbitration in Sundsvall under Arbitration Institute of the Stockholm Chamber of Commerce (SCC) Rules, or by the Sundsvall District Court if arbitration isn’t available.
19. Entire Agreement & Severability
Entire Agreement: These Terms (and any documents they incorporate) are the complete agreement.
Severability: If any provision is unenforceable, the remainder stays in force.
20. Assignment
You may not assign or transfer any of your rights or obligations under these Terms—whether by operation of law or otherwise—without our prior written consent, and any attempted assignment without such consent will be null and void. We may freely assign or delegate our rights and obligations under these Terms (including in connection with a merger, acquisition, corporate reorganization or sale of assets) without notice or consent. These Terms will bind and inure to the benefit of the parties and their respective permitted successors and assigns.
21. Changes to Terms
We may update these Terms from time to time. The "Effective Date" will reflect the last revision. Significant changes will be communicated via email or in-product notices.
22. Contact Us
If you have questions about these Terms, please contact us at:
Pantzar Trading AB
Kyrkogatan 16B, 85231 Sundsvall, Sweden
Email: [email protected]